Medicine Delivery Service

A new medicine delivery service has been set up to support the clinically vulnerable people, and will run until 31st March 2021. 

What is the medicine delivery service?

The NHS in Scotland has launched a new medicines delivery service for clinically vulnerable people during the coronavirus outbreak. The service will be available from participating community pharmacies and will alleviate pressures on face-to-face dispensing, preventing transmission of the virus in pharmacy settings.

Who can use the service?

You are eligible to use this service if you are in any one of the following groups:

• Those aged 65 and over
• Those who have an eligible health condition
• Pregnant women
• Young and unpaid carers
• Those in Shielding categories
• Those who are currently self-isolating as per Scottish Government guidelines
Pharmacists may also use their discretion to decide whether others may benefit from the service. Please contact your local community pharmacy to discuss your circumstances and eligibility.

Who will deliver my medicine?

Medicines will be delivered by either a pharmacy team member or an appropriately qualified third party delivery driver, in accordance with regulatory and professional standards and guidance. All drivers must have a valid Basic or Standard Disclosure Scotland certificate.

How do I sign up for the service?

Please contact your local community pharmacy to see whether they are participating in the service. If you pharmacy is part of the service then they will check if you are eligible, and if so they will make arrangements with you to deliver you medicine.

Will my pharmacy contact me directly?

Your pharmacy will be in touch if you are in one of the eligible groups and your pharmacy is participating in the service. You will be eligible if your pharmacist considers you to be at high risk, have formally been asked to shield in the past, or are self-isolating. Your pharmacist can add you to their list for medicine delivery if they feel you would benefit from the service.

What if my community pharmacy already delivers my medicine, will that change and do I need to sign up again?

If you already receive medicines through delivery by your pharmacy, you do not need to sign up again. You will continue to receive your medicines as normal.

Is my pharmacy part of the medicine delivery service?

Please contact your local community pharmacy to see whether they are participating in the service. A list of all Scottish community pharmacies can be found on the NHS Inform website.

If my pharmacy is not part of the service can I still have my medicines delivered?

If your pharmacy is not part of the service, and you need to have your medicines delivered please contact the national helpline on 0800 111 4000. You can also go online to find out about what support is available Coronavirus (COVID-19): guidance on support, information, food and other essentials – gov.scot (www.gov.scot).

How long will the medicine delivery service last?

This is a time-limited service being offered during the COVID-19 outbreak. It is due to last until the end of March 2021, at which point the service will be reviewed.

Can I still visit my local pharmacy?

Yes, pharmacies remain open providing pharmaceutical care to all members of the public with COVID-secure ways of working in place. It is recommended that if you are in one of the above groups, you should try to use delivery services in the first instance.

What if I’m unhappy with the service I have received?

Call or speak to the pharmacist so they can try to sort the matter out immediately. Most pharmacies have their own complaints procedures. If you’d like to make a complaint, please contact the pharmacy manager in the first instance.
If you can’t do this, or if you have already spoken to your pharmacist and are still unhappy, you can contact the feedback and complaints team at your local NHS health board.

What is the dispensing doctors scheme?

Dispensing doctors are doctors who have a license to dispense medicine. They predominately operate in very remote areas where it wouldn’t be financially prudent for a community pharmacy to open. A new scheme is being launched for dispensing doctors that will act in the same way as the community pharmacy service.

More details on when this will launch in due course.